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Job Objectives Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance patient experience. Job Responsibilities/Tasks Patient Experience<ul><li>Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).</li><li>Connects with patients by anticipating needs and proactively offering services. Supports efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreens pharmacy role from transactional to interpersonal.</li><li>Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.</li></ul>Operations<ul><li>Counsels' patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.</li><li>Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.</li><li>Reviews, interprets, and accurately dispenses prescribed medications when</li><li>necessitated by workload.</li><li>Ensures the pharmacy operates in accordance with regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.</li><li>Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present.</li><li>Maintains current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to provide support to patients as well as pharmacy staff. Seeks new and better ways to further promote productivity.</li><li>Ensures the accurate processing of insurance claims to resolve patient issues and prevent payment rejections. Follows up with insurance companies and medical providers and participates in 3rd-party audit.</li><li>Follow-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions.</li><li>Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services.</li><li>Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.</li><li>Develops and maintains good connections with local medical community including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business, enhance growth opportunities, and provide more joyful lives through better health.</li><li>Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines.</li></ul>People & Performance Management<ul><li>Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering team member development.</li><li>Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.</li></ul>Training & Personal Development<ul><li>Maintains current knowledge and required licensing/credentialing/certification as</li><li>established by federal and state regulations to provide such clinical services.</li><li>Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.</li><li>Obtains necessary certifications, education credits and training, including learning modules, as required by the Company.</li><li>Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.</li></ul>Communications<ul><li>Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.</li></ul>About Walgreens and WBA Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide. Basic Qualifications<ul><li>BS in Pharmacy or Pharmacist Degree from an accredited educational institution.</li><li>Current pharmacist licensure in the states within the district. </li><li>Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. </li><li>Certified Immunizer or willing to become an immunizer within 90 days of hire.</li></ul>Preferred Qualifications<ul><li>At least 1 year experience as a pharmacist in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.</li></ul>An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $52.00 per hour - $74.80 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. T o review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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Pharmacist (Full or Part Time)

<ul><li>Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.</li><li>Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>Operations<ul><li>Responsible for holding store keys to open and close without management as necessary.</li><li>Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.</li><li>Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.</li><li>Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).</li><li>Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.</li><li>Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.</li><li>Assist with ensuring the Outdate program is followed with team members.</li><li>Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.</li><li>Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Assist at Pharmacy out window as requested.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Responsible for bag checks of team members before leaving the store.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Attends training and completes PPLs requested by Manager.</li><li>Obtains and maintains valid PTCB certification or pharmacy license as required by state.</li></ul>Communications<ul><li>Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.</li><li>Reports disciplinary issues and customer complaints to management.</li></ul>Basic Qualifications<ul><li>One year of prior leadership, supervisory, or retail key holder work experience.</li><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li></ul>Preferred Qualifications<ul><li> Prefer the knowledge of store inventory control. </li><li> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits </li></ul>

Shift Lead

<ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li><li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li><li>Develops strong relationships with most valuable customers.</li></ul>Operations<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li><li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li><li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li><li>Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.</li></ul>Preferred Qualifications<ul><li> Prefer six months of experience in a retail environment. </li><li> Prefer to have prior work experience with Walgreens. </li><li> Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. </li><li> Prefer good computer skills. </li><li> Prefer the knowledge of store inventory control. </li><li> Prefer PTCB certification. </li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Certified Pharmacy Technician

<ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul> Operations<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li><li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul> Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul>Preferred Qualifications<ul><li>Prefer six months of experience in a retail environment.</li><li>Prefer to have prior work experience with Walgreens.</li><li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li><li>Prefer good computer skills.</li><li>Prefer the knowledge of store inventory control.</li><li>Prefer PTCB certification.</li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Pharmacy Customer Service Associate

Job Objectives Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance patient experience. Job Responsibilities/Tasks Patient Experience<ul><li>Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).</li><li>Connects with patients by anticipating needs and proactively offering services. Supports efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreens pharmacy role from transactional to interpersonal.</li><li>Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.</li></ul>Operations<ul><li>Counsels' patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.</li><li>Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.</li><li>Reviews, interprets, and accurately dispenses prescribed medications when</li><li>necessitated by workload.</li><li>Ensures the pharmacy operates in accordance with regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.</li><li>Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present.</li><li>Maintains current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to provide support to patients as well as pharmacy staff. Seeks new and better ways to further promote productivity.</li><li>Ensures the accurate processing of insurance claims to resolve patient issues and prevent payment rejections. Follows up with insurance companies and medical providers and participates in 3rd-party audit.</li><li>Follow-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions.</li><li>Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services.</li><li>Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.</li><li>Develops and maintains good connections with local medical community including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business, enhance growth opportunities, and provide more joyful lives through better health.</li><li>Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines.</li></ul>People & Performance Management<ul><li>Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering team member development.</li><li>Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.</li></ul>Training & Personal Development<ul><li>Maintains current knowledge and required licensing/credentialing/certification as</li><li>established by federal and state regulations to provide such clinical services.</li><li>Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.</li><li>Obtains necessary certifications, education credits and training, including learning modules, as required by the Company.</li><li>Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.</li></ul>Communications<ul><li>Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.</li></ul>About Walgreens and WBA Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide. Basic Qualifications<ul><li>BS in Pharmacy or Pharmacist Degree from an accredited educational institution.</li><li>Current pharmacist licensure in the states within the district. </li><li>Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. </li><li>Certified Immunizer or willing to become an immunizer within 90 days of hire.</li></ul>Preferred Qualifications<ul><li>At least 1 year experience as a pharmacist in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.</li></ul>An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $52.00 per hour - $74.80 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. T o review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits #LI-LE1

Job Objectives Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience Job Responsibilities/Tasks Customer Experience<ul><li> Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience. </li><li> Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). </li><li> Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal. </li></ul>Operations<ul><li> Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service. </li><li> Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload. </li><li> Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties. </li></ul><ul><li> Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present. </li><li> Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity. </li><li> Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit. </li><li> Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions </li><li> Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services. </li></ul><ul><li> Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI's with Pharmacy Manager, Store Manager, and Healthcare Supervisor. </li><li> Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities. </li></ul><ul><li> Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks). </li></ul> People & Performance Management <ul><li> Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development. </li><li> Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision. </li></ul>Training & Personal Development<ul><li> Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance </li><li> Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company </li><li> Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach </li></ul> Communications <ul><li> Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff. </li></ul>Basic Qualifications<ul><li> Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date in position. </li><li> Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines. </li><li> Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. </li><li> Certified Immunizer or willing to become an immunizer within 90 days of hire. </li></ul> An Equal Opportunity Employer, including disability/veterans. Preferred Qualifications This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $28.60 per hour - $41.15 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pharmacy Intern Grad

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Walgreens is proud to invest & champion an earn while you learn" Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician. <ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li><li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li><li>Develops strong relationships with most valuable customers.</li></ul>Operations<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li><li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li><li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li><li>Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><li> Through completion of the Walgreens pharmacy technician apprenticeship program, experience qualifies for eight (8) college credit hours as recognized by the American Council on Education (ACE). This course is recommended for 3 semester hours at the lower-division baccalaureate/associate degree category and 5 semester hours in the upper-division baccalaureate degree category for a total of 8 semester hours. </li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li></ul>Preferred Qualifications<ul><li> Prefer six months of experience in a retail environment. </li><li> Prefer to have prior work experience with Walgreens. </li><li> Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. </li><li> Prefer good computer skills. </li><li> Prefer the knowledge of store inventory control. </li><li> Prefer PTCB certification. </li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Pharmacy Technician / Pharm Tech Apprenticeship

<ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>Operations<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li><li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.</li><li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>Implements Company asset protection procedures to identify and minimize profit loss.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Attends training and completes PPLs requested by Manager or assigned by corporate.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours</li></ul>Preferred Qualifications<ul><li>Prefer six months of experience in a retail environment.</li><li>Prefer to have prior work experience with Walgreens.</li><li>Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Customer Service Associate

<ul><li>Responsible for learning Walgreens' operations and ways of working to lead one-box" (full store operations across front-end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.</li><li>Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreen store.</li><li>Supports store operations by shadowing or assisting the Store Manager in leading store throughout the learning journey.</li></ul>Training & Personal Development<ul><li>Complete rigorous, accelerated program including all certifications needed for the Store Manager role.</li><li>Attends and completes classroom learning, online training and on-the-job training. Fulfills assigned rotations and learning objectives by spending time in other stores in the area as assigned.</li><li>Follows individual development plans offered by District Manager. Participates in one-on-one conversations with Store Manager and District Manager to have continuous professional growth and demonstrates permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations.</li><li>Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.</li><li>Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy. Gains knowledge of all computer and technology systems and software.</li><li>Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state).</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.</li><li>Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.</li><li>Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.</li></ul>Operations<ul><li>Shadows Store Manager, gains experience, performs and demonstrates proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members. Demonstrates the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.</li><li>Supports Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems. Learns to maintain and react to the electronic surveillance system and ensures price accuracy, using reports and in-store price audits.</li><li>Learns to analyze inventory trends and supervises inventory management. Verifies proper standard operating procedures are being adhered to for receiving, counting, ordering, pricing, and returning points of execution for both front-end and pharmacy. Learns to supervise receiving, sticking, pricing, returning and transferring merchandise.</li><li>Supervises operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.</li><li>Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers and business partners.</li><li>Completes special assignments and other tasks as assigned, including assisting team members as needed.</li></ul>Business Performance Management<ul><li>Learns to analyze financial & performance data for the store and pharmacy. Develops action plans to improve business results, including increasing sales and controlling costs.</li><li>Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.</li><li>Reviews and analyzes asset protection data and develops action plans to reduce loss.</li><li>Reviews daily performance indicators and weekly operational metrics . Prepares action plans to improve results to discuss with the Store Manager and District Manager.</li><li>Analyzes pharmacy performance indicators and works with the Pharmacy Manager and/ or Pharmacy Operations Manager to enhance the performance of the pharmacy.</li></ul>Business Planning<ul><li>Works with Store Manager to understand key inventory metrics and processes.</li><li>Learns how to grow front-end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review.</li></ul>People & Performance Management<ul><li>Learns all aspects of people management at Walgreens, including training/ coaching on standard operating procedures.</li><li>Learns how to effectively use Walgreens' HR and people management systems to supervise team members.</li><li>Shadows Store Manager in action planning and performance conversations, becoming familiar with performance management assessment criteria and metrics. Understands how to use discipline and performance improvement plans when necessary.</li><li>Reviews and becomes knowledgeable all company policy and local, state and federal laws related to selection, recruitment, record retention and training of team members.</li><li>Supports Store Manager in leveraging the team's strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces.</li></ul>Communications <ul><li>Shadows Store Manager and attends all critical communication sessions, e.g., one-on-one discussions, group meetings. Learns best practices for providing and receiving feedback, soliciting input, answering questions, and ensuring communications are open between management and non-management team members.</li><li>Assists Store Manager and/or District Manager in planning and attending community events.</li><li>Gains experience facilitating team member discussions around key operational and engagement metrics.</li></ul>Basic Qualifications<ul><li>Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.</li><li>Must be fluent in reading, writing, and speaking English (Except in Puerto Rico)</li><li>Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.</li><li>Willingness to accept assignment into a Store Manager position, if an assignment is offered.</li><li>Willingness to transfer to other Walgreens retail assets located within the same hiring Area.</li></ul>Preferred Qualifications<ul><li>PTCB Certification.</li><li>Bachelor's Degree.</li><li>Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer-facing experience.</li></ul>The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $23.08 per hour - $43.07 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Store Manager Unassigned

<ul><li>Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.</li><li>Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.</li><li>Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.</li><li>Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.</li></ul>Operations<ul><li>Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.</li><li>Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.</li><li>At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.</li><li>Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.</li><li>Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.</li><li>Accountable for completion of non-clinical patient calls.</li><li>Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.</li><li>Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.</li><li>Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.</li><li>Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.</li><li>Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. </li><li>Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.</li><li>Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.</li></ul>People & Performance Management<ul><li>Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.</li><li>Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.</li><li>Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.</li><li>Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.</li><li> Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li></ul>Training & Personal Development<ul><li>Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>Maintains and enhances current knowledge and skills related to pharmacy and healthcare.</li><li>Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.</li><li>Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.</li></ul>Communication<ul><li>Communicates with pharmacy team, relaying messages from the support center or other key emails as required.</li><li>Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager</li></ul>Basic Qualifications<ul><li>High School Diploma, GED, or equivalent.</li><li>PTCB or ExCPT certification (except in Puerto Rico).</li><li>Has one year of work experience as a pharmacy technician in a retail or hospital setting.</li><li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.</li></ul>Preferred Qualifications<ul><li>Previous people management/ leadership experience.</li><li>Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.</li></ul> This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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